jpmario Platform Privacy Notice

This page describes what we collect when you use jpmario and how we keep that data protected. Our commitment is to handle your information transparently and securely, whether you access our platform on mobile or desktop.

We operate in jurisdictions where our services are legally permitted. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment, or place a wager on Liga 1 matches or live-dealer tables, we collect specific data to verify your identity, process your transactions, and prevent fraud.

Our privacy practices reflect the data-protection standards of the regions we serve. We do not sell your personal information to third parties, and we limit access to your account details to our own staff and trusted payment processors.

What We Collect on jpmario

We collect your name, email address, phone number, and date of birth when you register. During account verification (KYC), we may request a government-issued ID and proof of address. This data helps us confirm your identity and comply with anti-money-laundering rules.

When you deposit funds, we record the payment method (DANA, e-wallet Virtual Account, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. Our payment processors handle the actual card or bank details; we store only a reference token. We also log your IP address, device type, and browser information to detect unusual login patterns and protect your account from unauthorised access.

If you use our mobile app, we may collect data about your app version, operating system, and push-notification preferences. We do not track your location unless you explicitly grant permission.

How We Use Your Data

We use your information to process deposits and withdrawals, verify your account during KYC, and send you transactional emails (deposit confirmations, withdrawal status updates). We also use it to detect fraud, prevent account takeovers, and comply with local gaming regulations.

Our customer-support team may access your account history to resolve login issues, payment disputes, or game-play questions. We do not use your data for marketing emails unless you opt in. If you contact us during Idul Fitri, Idul Adha, or Imlek holidays, our response may be delayed.

We retain your data for as long as your account is active, plus a retention period required by law (typically 5–7 years for financial records). After that, we delete or anonymise it.

Third-Party Processors and Data Sharing

We share your payment information with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners local payment, online payment, e-wallet, mobile banking) to complete transactions. These processors have their own privacy policies and are bound by data-protection agreements with us.

We may also share anonymised, aggregated data with analytics providers to understand user behaviour and improve our platform. We do not share your personal data with advertisers or data brokers.

If we are required by law to disclose your information (e.g., a court order or regulatory investigation), we will do so only to the extent required and will notify you where legally permitted.

Your Rights on jpmario

You have the right to access, correct, or delete your personal data. You can update your email, phone number, and account preferences in your jpmario account settings. If you wish to request a full copy of your data or ask us to delete your account, contact our support team.

You can opt out of non-essential cookies and push notifications at any time. If you believe your data has been misused, you may lodge a complaint with the data-protection authority in your jurisdiction.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of jpmario comply with their own jurisdiction's regulations.

Security and Contact

We protect your data using industry-standard encryption (TLS/SSL) for data in transit and encrypted storage for data at rest. Our servers may sit outside your jurisdiction; however, we apply the same security standards regardless of location.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via live chat, email, or the in-app help centre. We aim to respond to data-access requests within a reasonable timeframe, subject to verification of your identity.

This privacy notice was last updated in 2024 and may be revised as our platform evolves or regulations change. We will notify you of material changes by email or by posting a notice on jpmario.